Receiving Visitors（I）

OFFICEAUTOMATI

Receiving Visitors（I）

　　Most large organizations employ a receptionist. The work of a receptionist is interesting and varied. She has a lot of different things to do. The work is also important because the receptionist is the first person visitors see when- they come to a firm. So the -receptionist gives them the first idea of the firm.
　　Rose is a receptionist at Modern Office limited.
　　In this part Rose will speak to Mr. Hussein, who has an appointment with the Sales Manager Mr. Shelli at, 11:30.
　　Here comes Mr Hussein.
　　ROSE: Good morning. Can I help you?

　　MR HUSSEIN: Good morning. Is this Modern Office Ltd.?

　　ROSE: Yes it is.

　　MR HUSSEIN: I have an appointment with the Sales Manager at 11-30.

　　ROSE: May I have your name, please?

　　MR HUSSEIN: Hussein. Omar Hussein. I'm from the Gulf Trading Company.

　　ROSE: Let me see ... Ah yes, Mr Hussein.Please take a seat, Mr Hussein. I'll tell the Manager's Secretary you are here.
　　
　　(DIALS)

　　MARIA: Mr Shelli's Office.

　　ROSE: Hello Maria, this is Reception.Mr Omar Hussein is here. He has an appointment with Mr Shelli at 11.30.

　　MARIA: Mr Omar Hussein?

　　ROSE: Yes, he's from the Gulf Trading　Company.

　　MARIA: Oh, yes, that's right. I'll come　and fetch him now.

　　ROSE: Thanks.(REPLACES PHONE) Mr　Shelli's secretary is coming down now.

　　MR HUSSEIN: Thank you.

　　MARIA: Mr Hussein?

　　MR HUSSEIN: Yes, that's right.

　　MARIA: I'm the Sales Manager's secretary. Please come this way. I'll take you to his office.

OFFICEAUTOMATI

Receiving Visitors（III）

　　In this part you will first heat Rose talking to Mr Lefere, who has an appointment with Mr Ballito,the Director, at quarter past ten. Rose checks that Mr Ballito is expecting Mr Lefere and then directs Mr Lefere to Mr Ballito's office.

　　MR LEFERE: Good morning.

　　ROSE: Good morning. Can I help you?

　　MR LEFERE: Er, yes. I have an appointment with Mr Ballito at quarter past ten.

　　ROSE: May I have your name please?

　　MR LEFERE: Paul Lefere … from the International Hotel Group.

　　ROSE: Thank you. Please take a seat, Mr Lefere,and I'll phone Mr
Ballito's office.

　　(DIALS)

　　OPAL: Mr Ballito's office.
　　ROSE: Hello, Opal. This is Reception.Mr Lefere is here for his
10:15 appointment.

　　OPAL: Oh yes Rose. Mr Ballito's expecting him. He is in Room 9 on
the first floor.

　　ROSE: Thanks. (REPLACES PHONE)MR Lefere, would you please go
up　to Room 9 on the first floor.Mr Ballito's expecting you.

　　MR LEFERE: Room 9 on the first floor.

　　ROSE: That's right. The stairs are on the left.

　　MR LEFERE: Thank you.

OFFICEAUTOMATI

Receiving Visitors（II）

　　The second visitor is Mr Li. He has not an appointment, but he wants to see Mr Shelli.

　　MR LI: Good morning.

　　ROSE:  Good morning. Oh, good morning, Mr Li. How are you? '

　　MR LI:  I'm fine, thanks,and you?

　　ROSE:  Oh, busy as usual. Do you want to see Mr Shelli?

　　MR LI:  Yes, please.

　　ROSE:  Have you an appointment?

　　MR LI:  Er ... No, I haven't. You see, I only arrived back in the country this morning.

　　ROSE:  Well, I know he's busy at the moment but I'll ask his secretary when he'll be free. Please sit down.

　　MR LI:  Thank you.

　　(DIALS)

　　MARIA: Mr Shelli's office.

　　ROSE: Oh,hello Maria. It's reception again.I have Mr Li here. He hasn't an  appointment but held like to see Mr Shelli. When will he be free?

　　MARIA: Let me see ... Well, Hmmm, he'll be free about 12.30. Can Mr
Li wait?

　　ROSE:  Mr Shelli will be free about half past twelve. Can you wait?

　　MR LI:  What's the time now?

　　ROSE:  It's nearly 12-00.

　　MR LI:  Oh that's fine. I'll wait.

　　ROSE: (TO MARIA) Maria, Mr Li will wait.

　　MR LI:  Right. I'll fetch him when Mr Shelli's free.

　　ROSE:  Thanks. (REPLACES PHONE) (TO MRLI) She'll come and fetch you
later.

　　MR LI:  Thank you.

　　ROSE:  Where are you staying, Mr Li?

　　MR LI:  At the Plaza.

　　ROSE: The Plaza?

　　MR LI:  Yes, I usually stay there.

OFFICEAUTOMATI

Receiving Visitors（IV）

　　The next visitor is Mr Sing, who wants to know about contracts for office furniture And Rose directs him to Mr Shelli's office.

　　MR SING: Excuse me.Is this Modern Office Ltd.?

　　ROSE: Yes, that's right. Can I help you?

　　MR SING: Well, I'd 'like to see the Director about contracts for
office furniture. Here's my card.

　　ROSE: Thank you. (READING CARD) Mr Sing. Have you an ppointment,Mr Sing?

　　MR SING: Er ... No, I'm afraid I haven't.

　　ROSE:  Well,the Sales Manager usually deals with contracts. That's Mr Shelli.

　　MR SING: Oh, is it possible to see him now?

　　ROSE: Just a moment please.I'll phone his secretary to see if he's
free.Please take a seat.

　　MR SING: Thank you.

　　(DIALS)

　　MARIA: Mr Shelli's office.

　　ROSE: Hello Maria. Rose here, Reception. I have a Mr Sing here. He
wants to know about office furniture contracts.Is Mr Shelli free to see him?

　　MARIA: Yes, he is.In fact, he's in his office,now. His 10:15 appointment was cancelled. Send Mr Sing up.

　　ROSE: Right. (REPLACES PHONE) Mr Shelli is free, Mr Sing. Please go up to his office., It's Room 3 on the second floor.

　　MR SING: Room 3 on the second floor.

　　ROSE:  That's right. The stairs are on the Left… or there' s a lift
at the end of the corridor.

　　MR SING: Second floor ... I think I' 11 take the lift.

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